Cedar Cove Candle Company

Trade Terms & Policy

Effective September 21, 2026

Professional terms for Cedar Cove’s luxury candle trade program. Review account eligibility, minimum quantities, payment, custom commissions, delivery and returns before submitting a project.

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Trade eligibility

Cedar Cove Candle Company offers trade access to verified interior designers, architects, boutiques, galleries, hospitality groups, private clubs, stylists, and other professional buyers whose work is aligned with the house.

Trade approval is discretionary and does not create an ongoing obligation to accept orders. We may request a business name, website, resale information, billing details, shipping details, and the intended use of the products.

Trade pricing and minimums

Approved trade accounts receive 25% off eligible products. The minimum trade order is 24 candles. The minimum may be met across eligible fragrances and approved formats, subject to availability and the written order confirmation.

Trade pricing is private and may not be publicly advertised, transferred, or combined with other promotions unless Cedar Cove approves the arrangement in writing.

Payment terms

Trade orders are produced and reserved after payment has been received in full. Cedar Cove does not extend credit or net payment terms to new trade accounts.

Payment may be made by an available card or ACH method, or by another method approved in writing. An order is not accepted, scheduled, or placed into production until payment has cleared.

Any alternate payment arrangement must be approved in writing before the order is accepted. We may pause production or shipment when a payment is reversed, disputed, overdue, or otherwise not cleared.

Custom and commissioned work

Custom vessels, personalized products, private-label work, special artwork, and commissioned fragrance projects are quoted separately. Custom orders are nonrefundable and are fulfilled within 28 days. Unless the written quote states otherwise, these orders require a 50% nonrefundable deposit before work begins, with the remaining balance due before shipment.

Custom work may involve separate approvals for artwork, fragrance, vessel, quantity, packaging, production schedule, and shipping. A written quote or order confirmation controls the specific project.

Production and lead time

Lead times vary by fragrance, quantity, vessel, season, and whether the order is standard or custom. The estimated production window will be stated in the written order confirmation. Estimates are not guaranteed delivery dates unless expressly identified as guaranteed in writing.

Production may not begin until all required specifications, approvals, shipping information, and cleared payment have been received.

Shipping and delivery

Shipping charges, applicable taxes, and any special handling costs are separate unless the written quote states otherwise. The buyer is responsible for providing an accurate shipping address and for ensuring that the shipment can be received.

We will provide available shipment or tracking information. Buyers should inspect cartons promptly upon delivery and retain the packaging when damage is suspected.

Damaged or defective goods

Damage or suspected defects must be reported within 5 business days of delivery by emailing cedarcovecandlesco@gmail.com. Include the order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and damage.

After review, Cedar Cove may provide replacement product, a repair or other remedy where appropriate, or return instructions. Do not discard damaged goods or return merchandise without written instructions.

Issues caused by improper storage, handling, display, burning, candle care, alteration, or ordinary wear are not product defects.

Trade returns and cancellations

Trade orders are final sale and are not returnable because of unsold inventory, buyer’s remorse, incorrect ordering, changed merchandising plans, or failure to sell through.

Standard orders may be cancelled only if Cedar Cove confirms the cancellation in writing before production or fulfillment has begun. Custom, personalized, and commissioned orders may not be cancelled once work has begun, and deposits remain nonrefundable except where applicable law requires otherwise.

Presentation and resale

Trade buyers may resell Cedar Cove products through their approved physical or digital channels. Products may not be relabeled, altered, decanted, repackaged, or represented as the buyer’s own without written permission.

Cedar Cove imagery, trademarks, product names, and written materials remain the property of Cedar Cove Candle Company unless a separate written license or project agreement states otherwise.

Future payment terms

Net payment terms are not guaranteed and may be considered only for an established account after successful order history, business verification, and written approval. Any approved terms will state the exact due date, credit limit, and consequences of late payment.

Order acceptance

A trade application, quote, invoice, payment, or conversation does not itself guarantee acceptance of an order. The written order confirmation and these trade terms govern the transaction, together with any separate written agreement signed by both parties.

Questions about trade accounts or an order may be directed to cedarcovecandlesco@gmail.com.

Trade questions, answered

What is the minimum trade quantity?

The minimum is 24 candles across eligible fragrances and approved formats, subject to availability and written confirmation.

How are custom candle projects confirmed?

Custom candle projects are quoted separately. Custom orders are nonrefundable and are fulfilled within 28 days. Unless a written quote states otherwise, a 50% nonrefundable deposit is required before work begins, with the balance due before shipment.

Can trade products be returned?

Trade orders are final sale. Report damage or suspected defects within five business days of delivery and retain the products and packaging for review.

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