Return Policy

Request eligible returns within 35 days of delivery. Complimentary return shipping applies only to eligible returns shipped from the 48 contiguous U.S. states.

Email Client Care to start a return

Return eligibility · Return instructions and refunds

Updated November 7, 2026

01 · ELIGIBILITY

What qualifies for a return

New and unused products

A non-custom product may be returned within 35 days of delivery when it is new, unused, unlit, and returned with its original packaging. Products showing use, wear, alteration, or damage occurring after delivery are ineligible for return.

Damaged or defective products

If a product arrives damaged or defective, contact us within 35 days of delivery. Include your order number and photos that show the product, packaging, and damage or defect. After we review and approve the claim, we provide return instructions. If a return is required, we provide a prepaid label for eligible returns shipped from the 48 contiguous U.S. states.

Damage caused by use, improper candle care, accidental breakage after delivery, or ordinary wear falls outside the definition of a product defect.

Custom products

Custom, commissioned, personalized, and made-to-order products are final sale and ineligible for return or refund. If a custom product arrives damaged or defective, contact us within 35 days of delivery so we can review the issue and provide an appropriate remedy.

02 · RETURN REQUESTS

How to start a return

Email cedarcovecandlesco@gmail.com with your order number and the reason for the return. Wait for approval and instructions before sending your product back. Products sent without prior authorization may not be accepted. When a return is required, Cedar Cove provides a prepaid shipping label for approved eligible returns shipped from the 48 contiguous U.S. states.

Refunds

After we receive and inspect an approved return, we issue the refund to the original payment method. Processing times shown by a bank or card provider may vary. Original shipping charges are refundable only when the product arrived damaged or defective, or when applicable law requires a refund.

Legal rights

You retain all rights and remedies that cannot be excluded under applicable law.

Return questions

When does the 35-day return window start?

The 35-day window starts on the delivery date. Contact us within 35 days of delivery to request an eligible return.

Where is return shipping free?

Complimentary return shipping is limited to eligible returns shipped from the 48 contiguous U.S. states. It covers eligible new and unused products and products that arrive damaged or defective. International returns fall outside this coverage.

Can I return a custom order?

Custom, commissioned, personalized, and made-to-order products are final sale. If one arrives damaged or defective, contact us within 35 days of delivery so we can review the issue and provide an appropriate remedy.

Cedar Cove Candle Company LLC